Service Administrator
Turnpower Services are seeking a highly organised and detail-oriented Service Administrator to join our team. The primary purpose of this role is to support the Service/Maintenance Departments with a wide range of administrative duties. This position is ideal for someone who is eager to learn, develop their skills, and grow within a successful, stable, and friendly company. The role is varied, with opportunities for progression and development over time. You will report directly to the Service/Maintenance Managers.
Key Responsibilities
- Answer incoming calls from engineers and clients in a professional manner
- Confirm engineer visits with clients and communicate any changes to schedules
- Organise and manage permits, ensuring accuracy for site access and completion of work
- Allocate jobs to engineers, ensuring correct timing, job descriptions are accurate
- Ensure appropriate allocation of engineers and hours based on job requirements
- Chasing parts that have been ordered and ensuring timely allocation
- Keep permit records and spreadsheets accurate and up to date for access compliance
- Preparing quotes and sending to client via Simpro System or Portals
Skills & Experience
- Excellent telephone manner
- Strong IT skills, including proficiency in Office 365
- Excellent organisational and time management skills
- Ability to prioritise workload and use initiative
- Previous office-based experience is essential
Benefits
- Company pension
- On site parking
Equality & Inclusion
The Company's aim is to treat all candidates equally and with respect, and to uphold its legal responsibility to ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of gender, race, nationality, colour and ethnic or national origin, disability, age, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy or maternity, and religion or belief. These are known as Protected Characteristics.