At Turnpower, we offer a fully integrated and professional property maintenance solution throughout London and the Home Counties. Our highly trained and experienced workforce incorporates all Construction Industry disciplines and our service is provided for the Retail, Healthcare, Leisure, Commercial and Social Housing Sectors.
We are fully committed to providing the highest standards of service to all clients, and proud to support a process of continuous improvement by encouraging innovation and creating a challenging environment that ensures a strong and effective management team. It is a vital element of our management philosophy to ensure maximum levels of staff motivation and commitment, to which we continuously set and maintain the highest standards and strive to surpass our customers’ expectations
We provide Reactive and PPM Services to our clients, carefully tailored with Helpdesk Facilities, Health & Safety, a Commitment to Quality and Peace of Mind – Driven by strong and effective management. Our clear vision for client satisfaction and transparency is further supported by our company employed staff and engineers, and continuous positive development through Investors in People. We know how important our people are to us, but more so, we know how important they are to you.
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Our transparent job and engineer tracking and monitoring system ensures a rapid response and accountability from the moment you make the call until the job is complete.
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We understand the need for an empowered helpdesk solution and this is provided by key industry engineers always on hand.
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The Investors Award is recognised worldwide and is the only Government-backed national quality standard that focusses on people.
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In this modern world, expectations of the FM provider are demanding and often time critical. Having the correct engineer, at the optimum time is essential to providing a service that meets the needs of your ever-changing environment.
With our real-time CAFM solutions, we not only know where our key engineers are positioned geographically, but we can also ensure that their logged maintenance times accurately reflect their time spent on the job. All maintenance provisions are entered in real-time, ensuring that our helpdesk are fully informed at every step of the way, bringing engineers, supplies and clients together seamlessly.
A rigorous Quality Assurance System forms an integral facet of our activities and provides a clear reference base against which all current practices are audited. It is our way of ensuring that we meet our prime objective of “Continuously satisfying customer needs and requirements”.
In this security-conscious age, it is essential for all premises managers and their staff to be confident that contractors and other visitors to their property are both genuine and competent. The Turnpower Team appreciate that we are only as reliable as the workforce we employ.
That’s why we insist on taking up references before employing any new personnel and make DBS (Disclosure & Barring Service) checks an essential element of our recruitment process. In addition, all our staff are equipped with the latest technology photographic I/D Cards and receive specific site procedure training before being allowed onto Client’s premises. We also insist that all our staff undertake annual asbestos awareness training so that, should any problems of that nature manifest themselves during maintenance work, you can be sure that they will know precisely how to deal with the situation.
Turnpower Services are proud to be a recognised brand. We work closely to our ‘Customer Charter’ ensuring that we continually endeavour to exceed our clients’ expectations. We also know that our strong brand is only as good as how our clients perceive our work and we are proud to showcase their opinions of us.
