24/7/365 Reactive Maintenance to keep your business running
Fast, reliable engineering support when you need it most.
EMERGENCY CALL-OUT 0208 641 4141
When something fails, leaks or breaks, Turnpower is already on the move.
Our service desk operates 247/365, deploying directly employed engineers across the UK to restore safety, comfort and business continuity with minimal disruption.
Our service desk is maintained 24 hours a day, 365 days a year and we are experts in providing a fast, efficient response to every reactive maintenance request.
The key to our service of your property is in our network of directly employed technicians and engineers who offer an uncompromising and cost-effective service, backed by an informed and professional Helpdesk facility.
A full range of services includes:
- Out of hours emergency cover
- 2hr emergency response
- 24hr response
- Quotations for follow up work
- Spending caps to avoid surprises
Understanding your needs is critical to ensuring the service we provide meets cost, service and consumer requirements at every step.
Your Support Team
Our 24 hour, 365-day service desk is a key product in our provision of maintenance services. We understand your need for a fast, efficient response to an emergency and by creating a team of informed and empowered members, Turnpower are quickly able to advise and react swiftly to any emergency maintenance call.
Key Performance Indicators
Following each site visit, customers are notified of full or partial completion to enable KPIs and job closures to be monitored. Daily or weekly completion schedules are provided by our bespoke Job Tracker system, to meet individual customer requirements. If the specified work cannot be completed within the job limit, it is our policy to always make safe, and where necessary, provide an urgent report and quotation for any additional work.
Delivered as Standard
- Typical two-hour emergency response
- Multi-trade engineers with stocked vans for first-time fixes wherever possible
Value
We don’t aim to be the cheapest, but the best, providing a consistently excellent service our customers have come to expect. We work closely with all our clients to agree on a detailed price schedule and bespoke job value limit for all call-out maintenance, so you’re firmly in control of your buildings, and budget.
Accreditations
